Last Update: 23 Oct 2019
Version 8.0.4b
Client Charter's Achievement
20132014|2015|2016|2017|2018|2019|

Engineering/Process and approve building plans documents within 10 working days of receipe of the pl
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
73%
100%
93%
100%
56%
45%
0%
0%
0%
0%
0%
0%

Engineering/Issue certificate of occupation permit (OP) within to days after receipt of Form F
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
100%
100%
100%
100%
100%
100%
0%
0%
0%
0%
0%
0%

Engineering/Take action on complaints regarding unauthorized structures within 1 week.
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
100%
100%
100%
100%
100%
100%
0%
0%
0%
0%
0%
0%

Engineering | application for road permit will be approve within three days provided that all the do
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
85%
90%
100%
100%
100%
100%
0%
0%
0%
0%
0%
0%

Enginnering | faulty signal light will be taken within two days
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
100%
100%
100%
100%
100%
100%
0%
0%
0%
0%
0%
0%

Engineering | complaints on damage drain will be repaired within 2 week
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
90%
90%
95%
93%
95%
90%
0%
0%
0%
0%
0%
0%

Engineering | complaints on cliff/landslide will be taken within one day
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
95%
95%
95%
95%
96%
95%
0%
0%
0%
0%
0%
0%

Engineering| minor road repairs will be take action within two days
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
95%
95%
96%
97%
98%
95%
0%
0%
0%
0%
0%
0%

Engineering | all engineering plans will be processed within a month
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
90%
95%
98%
95%
95%
93%
0%
0%
0%
0%
0%
0%

Enforcement | to process application for hanging banners and approve it within one (1) working day,
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
100%
100%
100%
100%
100%
100%
0%
0%
0%
0%
0%
0%

Enforcement | to return merchandise that was comfiscated within 30 miuntes, if it complies with the
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
100%
100%
100%
100%
100%
100%
0%
0%
0%
0%
0%
0%

Public Health /We will ensure that food premises license applications are approved within 14 days af
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
100%
100%
100%
100%
100%
100%
100%
100%
0%
0%
0%
0%

Public Relation | send a Compact Form (Talikhidmat system) to the section concern within 1 working d
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
93.8%
83%
99%
92.6%
93%
81.3%
0%
0%
0%
0%
0%
0%

Public Relation | Provide feedback to TALIKHIDMAT CENTER within 3 days of receiving a complaint from
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
98.6%
98.9%
96%
97.6%
98.6%
93.4%
0%
0%
0%
0%
0%
0%

Public Relation |prepare monthly reports on the status of the complaint to the Standing Comittee for
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
100%
100%
100%
100%
100%
100%
0%
0%
0%
0%
0%
0%

Rating & Valuation | generate and print annually assessment bills to all rate payers on February
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
100%
100%
100%
100%
100%
100%
0%
0%
0%
0%
0%
0%

Rating & Valuation/ processing applications for installment payments of assessment rates will be wit
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
93%
100%
100%
100%
97%
100%
0%
0%
0%
0%
0%
0%

Treasury |we ensure that the bills , claims , wages and allowances of the staff with supported docum
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
100%
100%
99.91%
99.92%
99.97%
100%
0%
0%
0%
0%
0%
0%

Rating & Valuation |updating records within 5 working days for the purposes of the Transfer of holdi
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
100%
100%
100%
99%
55%
96%
0%
0%
0%
0%
0%
0%

Rating & Valuation | impose assessment rates on owner property on the 1st. day of the following mon
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
100%
100%
100%
100%
100%
100%
0%
0%
0%
0%
0%
0%

Rating & Valuation | updating records within 5 working days for the purpose of changing mailing add
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
100%
96%
100%
100%
83%
100%
0%
0%
0%
0%
0%
0%

Treasury | we promise to accept the process MBM utility bills (SBBS) with efficiency and intergrity
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
100%
99.91%
99.91%
99.92%
99.97%
100%
0%
0%
0%
0%
0%
0%

Public Library |borrowing of books for each member of the library will be process within 3 minutes
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
100%
100%
100%
100%
100%
100%
100%
100%
0%
0%
0%
0%

Public Library | Returning of the book for each member of the library process within 2 minutes
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
100%
100%
100%
100%
100%
100%
100%
100%
0%
0%
0%
0%

Public Library |the registration process for each member of the library is process within 20 munites
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
100%
100%
100%
100%
100%
100%
100%
100%
0%
0%
0%
0%

Public Library | membership renewal process for each member of the library within 10 minutes
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
100%
100%
100%
100%
100%
100%
100%
100%
0%
0%
0%
0%

Car Parks | appealing results of the parking compound will be known within 7 days
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
0%
100%
0%
0%
0%
100%
100%
0%
0%
0%
0%
0%

Car Parks | receive payment for the bas rental parking and cottage/ counter purchase bus tickets
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
20%
25%
0%
30%
0%
55%
55%
0%
0%
0%
0%
0%

Car Parks | received payment of car parking space for Private Parking
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
0%
14.29%
21.43%
0%
0%
28.58%
28.58%
0%
0%
0%
0%
0%

Public Health | We will ensure that the renewal of license is completed within a week
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
100%
100%
100%
100%
100%
100%
100%
100%
0%
0%
0%
0%

Public Health | we will ensure that the approval an issuance of entertaiment permises license within
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
100%
100%
100%
100%
100%
100%
100%
100%
0%
0%
0%
0%

Public Health | We will ensure that 100% food handlers had performed medical checkup before approvin
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
100%
100%
100%
100%
100%
100%
100%
100%
0%
0%
0%
0%

Public Health | we will ensure that the control measures carried out within 48 hours after reported
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
100%
10%
100%
100%
100%
100%
100%
100%
0%
0%
0%
0%

Landscape | Seedlings application will be process within three (3) working days
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
100%
100%
100%
100%
0%
0%
0%
0%
0%
0%
0%
0%

Landscape | Application for potted flowers processing will be within three (3) working days
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
100%
100%
100%
100%
100%
100%
100%
100%
0%
0%
0%
0%

LA21 |Promotional activities for LA21 atleast 6 times a year
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
0%
16.7%
50%
83.3%
83.3%
100%
0%
0%
0%
0%
0%
0%

Landscape |Take action on complaints received within seven (7) working days
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
7%
3.6%
6%
20%
3.2%
3.3%
5.3%
3.6%
0%
0%
0%
0%

LA21 |To organized 12 events by outside agencies for increasing commitment by stkeholders in the pro
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
16.7%
66.7%
100%
100%
100%
100%
0%
0%
0%
0%
0%
0%

LA21 | to organize atleast 4 environmental awareness activities with villages communities to increas
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
25%
25%
50%
100%
100%
100%
0%
0%
0%
0%
0%
0%

LA21 | briefing / awareness talks with the community and the school at least once a month
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
100%
100%
100%
100%
100%
100%
0%
0%
0%
0%
0%
0%

Public Cleansing/to ensure that the collection of garbage in urban and housing areas are conducted i
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
77%
95%
95%
90%
96%
99%
0%
0%
0%
0%
0%
0%

Public Cleansing | to ensure that tha public toilets under the supervision of Miri City Council rece
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
100%
100%
100%
100%
100%
100%
0%
0%
0%
0%
0%
0%

Public Cleansing/ To ensure that all complaints will be investigated and notified to the complainant
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
100%
100%
100%
100%
100%
100%
0%
0%
0%
0%
0%
0%

Public Cleansing/Application for desludging process will be within 5 working days
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
100%
100%
100%
100%
100%
100%
0%
0%
0%
0%
0%
0%

Public Cleansing | To ensure that the cleaning of all the roads, streets and open spaces in the city
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
100%
100%
100%
100%
100%
100%
0%
0%
0%
0%
0%
0%

Public Cleansing | To ensure that the beach cleaning at Taman Selera, Luak Esplanade and Beraya are
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
100%
100%
100%
100%
100%
100%
0%
0%
0%
0%
0%
0%

 
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