Last Update: 24 Feb 2017
Version 8.0.1
Client Charter's Achievement
2013|2014|2015|2016|

Engineering/Process and approve building plans documents within 10 working days of receipe of the plans from submitting person
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
0%
100%
96.69%
93.3%
91.7%
92.9%
0%
94%
100%
50%
70%
100%

Engineering/Issue certificate of occupation permit (OP) within to days after receipt of Form F
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
0%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%

Engineering/Take action on complaints regarding unauthorized structures within 1 week.
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
0%
89%
50%
50%
50%
66.7%
100%
85.7%
67%
25%
80%
50%

Engineering | application for road permit will be approve within three days provided that all the documents are in orders
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
0%
100%
100%
100%
100%
0%
95%
95%
98%
98%
98%
98%

Enginnering | faulty signal light will be taken within two days
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
0%
100%
100%
100%
100%
97%
95%
99%
100%
100%
100%
100%

Engineering | complaints on damage drain will be repaired within 2 week
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
0%
85%
90%
90%
90%
95%
95%
98%
85%
90%
90%
90%

Engineering | complaints on cliff/landslide will be taken within one day
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
0%
95%
97%
98%
99%
0%
85%
94%
95%
95%
98%
98%

Engineering| minor road repairs will be take action within two days
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
0%
95%
95%
95%
95%
95%
95%
93%
98%
95%
95%
95%

Engineering | all engineering plans will be processed within a month
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
0%
100%
100%
98%
100%
93%
90%
93.5%
95.2%
95%
100%
95%

Enforcement | to process application for hanging banners and approve it within one (1) working day, if the application complies with the terms and the conditions as specified
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
0%
90%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%

Enforcement | to return merchandise that was comfiscated within 30 miuntes, if it complies with the conditions specified
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
0%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%

Public Health /We will ensure that food premises license applications are approved within 14 days after the application documents are complete and in compliance with the premises license conditions
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
0%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%

Public Relation | send a Compact Form (Talikhidmat system) to the section concern within 1 working days for their action
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
0%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%

Public Relation | provide feedback to the complainant within 7 days of the complaint (s) received and action(s) taken
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
0%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
0%

Public Relation | updates TALIKHIDMAT reports after receiving feedback from Focal Person from the section every month
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
0%
85%
85%
85%
85%
100%
100%
100%
100%
100%
100%
0%

Public Relation |prepare monthly reports on the status of the complaint to the Standing Comittee for Finance, Human Resources and General Purpose (FHRGP) and the Section Head for follow up action
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
0%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%

Rating & Valuation | generate and print annually assessment bills to all rate payers on February
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
0%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%

Rating & Valuation/ processing applications for installment payments of assessment rates will be within 5 workin days
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
0%
100%
100%
80%
100%
78%
100%
100%
100%
100%
100%
100%

Treasury |we ensure that the bills , claims , wages and allowances of the staff with supported document is complete without errors due within 14 days from the date the voucher is accepted
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
0%
100%
100%
99.4%
84%
100%
100%
100%
100%
100%
100%
100%

Rating & Valuation |updating records within 5 working days for the purposes of the Transfer of holdings
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
0%
85%
92%
94%
81%
96%
70%
95%
100%
100%
100%
100%

Rating & Valuation | impose assessment rates on owner property on the 1st. day of the following month from date of Occupation Permit.
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
0%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%

Rating & Valuation | updating records within 5 working days for the purpose of changing mailing address and billing owner of property (ies)
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
0%
95%
91%
100%
81%
94%
100%
100%
100%
100%
100%
100%

Treasury | we promise to accept the process MBM utility bills (SBBS) with efficiency and intergrity within two minutes
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
0%
100%
100%
100%
100%
100%
99%
100%
100%
100%
100%
100%

Public Library |borrowing of books for each member of the library will be process within 3 minutes
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
0%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%

Public Library | Returning of the book for each member of the library process within 2 minutes
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
0%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%

Public Library |the registration process for each member of the library is process within 20 munites
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
0%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%

Public Library | membership renewal process for each member of the library within 10 minutes
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
0%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%

Car Parks | appealing results of the parking compound will be known within 7 days
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
0%
100%
100%
100%
100%
50%
25%
50%
50%
50%
50%
50%

Car Parks | receive payment for the bas rental parking and cottage/ counter purchase bus tickets
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
0%
100%
100%
100%
100%
100%
42.85%
71.42%
78.57%
78.57%
100%
78.57%

Car Parks | received payment of car parking space for Private Parking
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
0%
100%
100%
100%
100%
100%
0%
100%
100%
0%
100%
100%

Public Health | We will ensure that the renewal of license is completed within a week
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
0%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%

Public Health | we will ensure that the approval an issuance of entertaiment permises license within one month subject to the requirements of the relevant ordinance and / or policies of Miri City Council
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
0%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%

Public Health | We will ensure that 100% food handlers had performed medical checkup before approving new licence.
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
0%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%

Public Health | we will ensure that the control measures carried out within 48 hours after reported received from Miri Divisional Health Office of each DF/ DHF case
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
0%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%

Landscape | Seedlings application will be process within three (3) working days
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
0%
50%
100%
50%
100%
0%
100%
66%
100%
100%
100%
100%

Landscape | Application for potted flowers processing will be within three (3) working days
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
0%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%

LA21 |Promotional activities for LA21 atleast 6 times a year
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
0%
16%
16%
50%
50%
50%
50%
50%
66.7%
100%
100%
100%

Landscape |Take action on complaints received within seven (7) working days
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
0%
13%
22%
3.6%
9.7%
3.5%
6%
3.7%
40%
51.24%
51.24%
5.7%

LA21 |To organized 12 events by outside agencies for increasing commitment by stkeholders in the program of sustainable development LA21
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
0%
25%
58%
92%
100%
100%
100%
100%
100%
100%
100%
100%

LA21 | to organize atleast 4 environmental awareness activities with villages communities to increase the community awareness to wards the importance of environmental
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
0%
25%
75%
100%
100%
100%
100%
100%
100%
100%
100%
100%

Engineering/Processing and approval of Building Plan submission and document by the submitting person within 10 working days
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
0%
100%
96.9%
93.3%
91.7%
92.9%
0%
94%
100%
50%
0%
100%

LA21 | briefing / awareness talks with the community and the school at least once a month
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
0%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%

Public Cleansing/to ensure that the collection of garbage in urban and housing areas are conducted in accordance wiht the schedule
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
0%
91%
96%
94%
93%
100%
97%
97%
93%
91%
86%
94%

Public Cleansing | to ensure that tha public toilets under the supervision of Miri City Council received three (3) stars and above
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
0%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%

Public Cleansing/ To ensure that all complaints will be investigated and notified to the complainant within 48 hours complaint received
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
0%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%

Public Cleansing/Application for desludging process will be within 5 working days
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
100%
100%
100%
100%
0%
100%
100%
100%
100%
100%
100%
100%

Public Cleansing | To ensure that the cleaning of all the roads, streets and open spaces in the city and commercial centre was conducted according to the schedule
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
0%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%

Public Cleansing | To ensure that the beach cleaning at Taman Selera, Luak Esplanade and Beraya are carried out according to the schedule
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
0%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%

 
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